The following publications may be assistance to employers and workers entering into the workforce. Further assistance and information is available by emailing:

Select a publication for more information. Publications are available to download in PDF format. Download the free Adobe Acrobat Reader to view PDF files.


Armed Hold-ups and Cash Handling: Guide

This guide outlines a range of work practices and principles that, when used in combination can significantly reduce the incidence and severity of armed robbery.

The guide also covers the type and scope of training needed by staff to cope with violence and the procedures for minimising post-traumatic stress.

The guide is for managers and employees in businesses where cash is handled, including:

  • Chemists
  • Petrol stations
  • Newsagents
  • Clubs
  • Fast food outlets
  • Post offices
  • Supermarkets
  • Hotels
  • Restaurants
  • Video shops
  • Entertainment venues

The private homes of business people can also be a target for robbers. Many of the procedures outlined here are based upon the security measures used by banks and other financial institutions.

Armed Hold-ups and Cash Handling: Guide
Publication No. 69 (PDF format – 99 Kb)


Babysitters Guide for Young People and Parents

The Babysitting Guide is a resource for kids working as babysitters, with practical tips for a safe and positive experience.

Babysitting Guide for Young People
Publication No. 5507 (PDF format – 1902 Kb)

Babysitting Guide for Parents
Publication No. 5509 (PDF format – 144 Kb)

Babysitting Checklist
Publication No. 5508 (PDF format – 99 Kb)


Call Centres in NSW: Guidelines

The rapid expansion of the call centre industry in Australia has been driven by the need to adopt more cost-effective business strategies. Call Centres have a unique working environment, working practices, hazards, and system of work.

These Guidelines were developed in response to concerns over health and safety issues in call centres. They were developed in consultation with industry stakeholders.

They are intended to:

  • provide guidance on health and safety issues specific to call centres
  • assist employers and employees to meet some of their occupational health and safety, workers compensation and injury management obligations.

The Guidelines outline how to:

  • incorporate safety into daily operations
  • improve current systems for eliminating or controlling risks
  • help an ill or injured worker to get back to their job quickly and safely.

Call Centres in NSW: Guidelines
Publication No. 589 (PDF format – 292 Kb)


First Aid in the Workplace – An example for small to medium business: Fact Sheet

This fact sheet provides some tools and solutions for establishing a first aid plan suitable for small to medium businesses.

First aid provides the initial and immediate attention to a person suffering an injury or illness. In many cases, first aid can reduce the severity of the injury or illness.

In extreme cases, a quick first aid response could mean the difference between life and death. A quick and professional first aid response also calms the injured person, reducing unnecessary stress and anxiety.

This fact sheet will help businesses by providing:

  • a list of common hazards, and the injuries and illnesses that might result
  • a sample first aid plan
  • a planning checklist to help “fine tune” a first aid plan and;
  • some key questions businesses should ask to keep their first aid plan up to date

An example for small to medium business: Fact Sheet
Publication No. 4351 (PDF format – 105 Kb)


Hairdressers: Health and Safety Guidelines

These guidelines show hairdressers how to improve health and safety in their salon.

There are workplace hazards in the hair and beauty industries that can cause illness or injury to employees and visitors to the workplace. Hazards in the workplace can come from many sources such as a wet floor that hasn’t been wiped up, a brush or comb that hasn’t been cleaned, through to the more obvious, such as chemicals in hair solutions.

Workplace injuries cost the hairdressing industry more than $2.3m in the 2000/01 period.

These guidelines provide some simple explanations about workplace health and safety, some common workplace hazards and practical suggestions on what to do about them.

Hairdressers: Health and Safety Guidelines
Publication No. 123 (PDF format – 1,223 Kb)


Health and Safety in the Office: Guide

This guide outlines minimum standards for the office environment, keyboard equipment, rest breaks and basic occupational health and safety.

Although working in an office has always been considered relatively safe, office workers face occupational hazards that include eyestrain, overuse syndrome, headaches, trips and falls and manual handling injuries.

Health and Safety in the Office: Guide
Publication No. 1319 (PDF format – 285 Kb)


Information Injured Workers

This brochure provides injured workers with information about their rights following an injury at work.

If a worker has a work related injury or disease and needs medical attention and/or cannot work for a certain period of time because of the injury than they can claim workers compensation.

The workers compensation system provides injured workers with benefits and assistance to help them recover so they can return to work as safely and as soon as possible.

This brochure will assist injured workers by providing information about:

  • what workers compensation covers injured workers for
  • when payment of wages should commence
  • rights and responsibilities
  • getting back to work
  • injury management and return to work plans
  • employer obligations in return to work

Information Injured Workers
Publication No. 960 (PDF format – 144 Kb)


Keyboard Workstation Assessment: Checklist

This checklist is provided to assist in the assessment of keyboard workstations of people reporting discomfort at work.

The checklist can be used by supervisors and occupational health and safety personnel, and will assist in the identification of problems associated with individual workstations. The problems identified through the checklist should be brought to the attention of management so that appropriate action can be taken.

Keyboard Workstation Assessment: Checklist
Publication No. 820 (PDF format – 256 Kb)


Working with Asbestos in the Motor Vehicle Repair Industry: Guide

This guide provides employers and employees in the automotive repair industry with advice on how to eliminate or minimise the risk of exposure to asbestos during repairs to brakes, clutches and high temperature gaskets in motor vehicles.

While other forms of asbestos such as crocidolite (blue asbestos) and amosite (brown asbestos) has been banned from the early 1980s, chrysolite (white asbestos) has only been banned since 31 December 2003. This ban does not extend to parts containing asbestos already in place at the time the ban came into effect.

The guide assists in developing a comprehensive asbestos management plan for the motor vehicle repair industry.

Working with
Publication No. 4639 (PDF format – 152 Kb)


Protecting Young Workers from Workplace Hazards

This guide provides employers and workers with useful information on assisting, training and protecting young workers.

Employers must pay special attention to the needs of young workers because they lack experience and may not be familiar with workplace procedures.

This guide is particularly relevant to four types of young workers:

  • workers under 25 years
  • school students who are working part time or in casual employment
  • students on a work placement who are spending time working as a part of a course they are doing
  • students on work experience

Protecting Young Workers from Workplace Hazards
Publication No. 227 (PDF format – 231 Kb)

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